Cookie Policy

1. About This Cookie Policy

This Cookie Policy explains how Lux Travely Inc ("we", "us", "our") uses cookies and similar tracking technologies when you visit our website or use our mobile application. This policy should be read alongside our Privacy Policy.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They serve various purposes — from keeping you logged in and remembering your preferences to helping us understand how our platform is used and measuring the effectiveness of our advertising campaigns.

3. Cookie Categories We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of our platform. Without them, you cannot log in, make bookings, process payments, or access your account securely. They include:

• Session cookies — maintain your login state as you navigate the platform
• CSRF tokens — protect your forms against cross-site request forgery attacks
• Payment security cookies — required by our payment processor (Stripe) for PCI compliance
• Cookie consent cookie — remembers the consent choice you make on this banner

These cookies are always active and cannot be disabled, as they are required for the platform to function securely.

3.2 Analytics Cookies

These cookies help us understand how visitors interact with our platform by collecting information anonymously. We use this data to improve the booking experience, optimize page performance, and identify usability issues.

• Google Analytics — tracks page views, session duration, device type, and traffic sources
• Internal analytics — measures conversion rates from search to booking completion

These cookies are only activated after you give consent.

3.3 Marketing Cookies

Marketing cookies are used to deliver relevant advertisements and measure the performance of our advertising campaigns across platforms such as Google, Facebook, and Instagram.

• Google Ads — conversion tracking and remarketing for search and display ads
• Meta (Facebook) Pixel — measures ad performance and enables retargeting on Facebook and Instagram
• TikTok Pixel — tracks campaign attribution and ad conversions

These cookies are only activated after you give consent. They may share data with the respective advertising platforms.

3.4 Functional Cookies

Functional cookies remember your preferences to provide a more personalized experience. They are not strictly necessary but enhance your use of the platform.

• Language preference — remembers your selected language
• Location preference — recalls your preferred pickup city or region
• Saved booking settings — remembers your default vehicle class and passenger count
• Theme preference — stores your light/dark mode selection

These cookies are only activated after you give consent.

4. How to Manage Your Cookies

You have full control over which non-essential cookies are active on our platform:

• Cookie Banner: When you first visit our site, a banner lets you Accept All, Reject Non-Essential, or Manage Preferences.
• Cookie Preferences: You can change your cookie settings at any time by clicking the "Cookie Preferences" link in our website footer.
• Browser Settings: Most web browsers allow you to control cookies through their settings. Note that blocking all cookies may affect the functionality of the platform.

5. Consent Records

To ensure transparency, we maintain a record of your cookie consent, including:

• The date and time of your consent
• Which categories you accepted or rejected
• The version of this Cookie Policy at the time of consent
• Your user ID (if logged in)

Your consent is valid for 12 months from the date given. After this period, we will ask for your consent again.

6. Updates to This Policy

We may update this Cookie Policy from time to time. When we do, we will update the version number and effective date. If material changes are made, we will re-prompt you for consent.